Frequently Asked Questions
Everything you need to know about our practice and services
What does a podiatrist treat?
A podiatrist diagnoses and treats problems of the feet, ankles and related structures of the lower leg. This includes heel pain, sports injuries, fractures, ingrown and fungal toenails, plantar warts, bunions, and foot problems related to diabetes. Dr. Deann Hofer Ogilvie, DPM, also provides second opinions on surgical recommendations. If you are unsure whether your concern belongs in a podiatry office, call us and we will help you decide.
What should I expect at my first visit?
Your first visit is personal and unhurried. Dr. Ogilvie listens to your story, asks about your health history, activities and footwear, and examines the problem in the context of your whole body. Depending on your concern, additional testing such as imaging may be discussed. You leave with clear answers about what is likely causing your problem and the options available to you.
How do I schedule an appointment?
The simplest way is to call our office at (303) 537-4714 or use the form on our contact page to describe your concern. We will help you find a visit time that fits your needs. Our office hours are Monday through Friday, 9am to 3pm. Please let us know about any urgent symptoms when you reach out so we can guide you appropriately.
Are you accepting new patients?
Availability can change, so the best way to find out is to call our office at (303) 537-4714. Our staff can tell you about current scheduling and what to expect when you reach out. You can also send a message through our contact page describing your concern, and we will follow up with you.
Which insurance plans do you accept?
Insurance participation varies by plan, and we do not want to give you inaccurate information here. Please call our office at (303) 537-4714 before your visit, and our staff can discuss your coverage questions. It also helps to have your insurance card available when you call. Your insurer can confirm what your specific plan covers for podiatry services.
What are your fees, and what if I need to cancel?
We do not post fees online because costs depend on the services you need and your individual coverage. For questions about fees, payment, or changing and canceling an appointment, please call our office at (303) 537-4714. Our staff will explain what applies to your situation so there are no surprises.
Do I need a referral to see a podiatrist?
Requirements for referrals depend on your insurance plan. Some plans require a referral from a primary care provider, while others allow you to schedule directly. Check with your insurer, or call our office and we can talk through what your plan may need. If you were referred by another physician, let us know so we can coordinate your care.
Should I bring my medications to my appointment?
Yes, please bring a current list of your medications, including supplements and over-the-counter products. Some medications and health conditions affect healing, circulation and treatment choices for the foot and ankle. Having the full picture helps Dr. Ogilvie recommend safe and effective care. Also mention any allergies and prior surgeries.
What should I bring or wear to my visit?
Wear comfortable clothing that allows easy access to your lower legs, and bring the shoes you wear most often, including work or athletic shoes. Worn shoes can reveal a lot about how you walk and where stress builds up. Bring your insurance card, photo ID, medication list, and any prior imaging or records related to your concern.
Is surgery always necessary for foot and ankle problems?
No. Dr. Ogilvie takes a minimally invasive approach and treats surgery as the last option. Many problems respond well to conservative care such as activity changes, footwear guidance, orthotics, rehabilitation and targeted in-office treatment. If surgery is ever the right choice, you will understand why and what alternatives were considered.
Can I get a second opinion on a surgical recommendation?
Yes. We provide second opinions for patients who have been told they need foot or ankle surgery and want to understand all of their options. Dr. Ogilvie draws on specialized training in podiatric surgery. Bring any imaging, reports and notes from your previous evaluation so she can review your situation thoroughly.
What causes heel pain, and how is it treated?
Heel pain has several possible causes, including plantar fasciitis, tendon irritation, stress injuries and nerve problems. Because the treatment depends on the cause, we focus on finding the underlying problem instead of only masking symptoms. Plans often combine supportive footwear, stretching, orthotics and other conservative measures. The goal is lasting relief and a return to everyday activity.
Do you treat children?
Yes, we offer pediatric foot care for children whose feet are still developing. Parents often bring concerns such as flat feet, toe walking, growing pains, ingrown toenails or warts. Early evaluation can address problems before they affect comfort or activity. Parents receive clear explanations and practical guidance at every step.
When should I consider custom or prescribed orthotics?
Orthotics may help if you have recurring pain, alignment concerns, or strain from standing, walking or sports. They support the foot and reduce stress on painful areas of the foot and ankle. Dr. Ogilvie chooses options to fit your needs and daily routine, and will explain whether orthotics are likely to help your particular problem.
How do you treat ingrown and fungal toenails?
We start with conservative methods whenever possible. Ingrown toenails can often be relieved with careful in-office care, and fungal nails may be managed with treatment aimed at healthier nail growth over time. Toenail fungus can be stubborn, so patience and follow-up matter. If you have diabetes or notice signs of infection such as redness, warmth or drainage, seek care promptly.
Why is diabetic foot care so important?
Diabetes can reduce sensation and circulation in the feet, so small cuts or pressure spots may go unnoticed and heal slowly. Preventative care and early attention to wounds help protect against serious complications. We emphasize regular monitoring and clear guidance on daily foot checks and footwear. If you have diabetes and notice a sore, color change or swelling, call us promptly.
What should I do after a foot or ankle injury?
Rest the area, avoid putting weight on it if it is very painful, and elevate it to limit swelling. Seek care promptly if you cannot walk comfortably, see obvious deformity, or have severe swelling or bruising. We manage foot and ankle fractures and sports injuries, and early intervention supports better recovery. Call our office at (303) 537-4714, and for severe injuries seek emergency care.
Where is your office and what are your hours?
We are located at 588 North Highway 287, Suite 204, Lafayette, CO 80026. Our office hours are Monday through Friday, 9am to 3pm. You can reach us at (303) 537-4714. If you are coming for the first time, plan to arrive a few minutes early to complete any paperwork.
Still Have Questions?
Call (303) 537-4714 or send us a message, and we will be glad to help.
Schedule an Evaluation